Returns, Refunds & Complaints at Bankside Flowers

Fresh Flowers Guarantee in Bankside

At Bankside Flowers, we are dedicated to providing the freshest and most vibrant blooms to households and businesses in Bankside and surrounding areas. Our fresh flowers guarantee means every bouquet leaves our shop at peak condition. If you are not completely satisfied with the quality or freshness of your flowers, we are committed to putting things right as quickly as possible.

Damaged-on-Arrival Policy

We take great care in preparing and delivering your order. However, should your flowers arrive damaged or not in their best condition, please notify us within 24 hours of delivery. We may ask for clear photographs to assess the issue and ensure a fair resolution. This helps us uphold our standard for delivering only the finest, freshest arrangements in Bankside.

Freshness Window

Bankside Flowers ensures that all bouquets are arranged and delivered at peak freshness. We guarantee that your flowers will remain fresh for at least five days from the time of delivery, provided they are cared for as advised. For optimal longevity, follow the care instructions included with your order. If your flowers do not meet this standard of freshness, please let us know promptly so we can address your concerns.

Refund or Replacement Options

Your satisfaction is our top priority. If your flowers are damaged, not as described, or fail to meet our freshness guarantee within the stated window, you can choose between a replacement arrangement or a full refund. We ask that you contact us as soon as possible with your order details and (where possible) photographs of the issue. Once we’ve reviewed your request, one of our team members will confirm the next steps, and arrange for either your preferred replacement or refund.

Complaints Process

If you wish to raise a complaint about our products or services, we want to resolve it promptly and professionally. Please reach out to our customer service team with details of your experience and your order reference. All complaints are reviewed by our management, and we aim to provide a response within two working days. We value your feedback as it helps us continue to improve our service for the Bankside community.

Your Trusted Local Florist

Bankside Flowers has proudly served the local Bankside area for years, providing beautiful, fresh flowers to both households and businesses. We understand the importance of trust and reliability when it comes to special moments and daily deliveries alike. Thank you for choosing us - we look forward to delighting you with every order.

If you have further questions about our returns, refunds, or complaints policies, please refer to your order paperwork or contact our friendly team for assistance. We are here to ensure your satisfaction, every time you order from Bankside Flowers.