E-Commerce Terms for Bankside Flower Delivery Customers

Online Flower Delivery Terms & Conditions - Bankside Flowers

Introduction

Welcome to the Terms & Conditions for Bankside Flowers. These Terms outline the agreement between Bankside Flowers ("we", "us", "our") and you, the customer ("you", "your"), regarding the online purchase and delivery of fresh flowers and related products via our e-commerce platform. Please read these Terms carefully before placing your order. By accessing our website, placing an order, or making a payment, you agree to be bound by this agreement.

These Terms & Conditions specifically govern all online transactions for flower delivery in Bankside and the surrounding areas. They are in addition to any specific product or service information displayed at the point of sale.

Order Process

Product Selection: To order flowers with Bankside Flowers, you must select your desired floral arrangements or related products from our online catalogue. Each product page includes descriptions, available add-ons, and an option to add items to your online shopping basket.

Order Submission: Once you have finalised your selection, proceed to the checkout process. You will be asked to provide delivery details, recipient information, desired delivery date, and any special instructions. Please ensure these details are accurate, as errors may cause delays or failed deliveries.

Order Confirmation: After submitting your order, you will receive an automated confirmation on screen and/or by other means as indicated at checkout. This confirms receipt of your request but does not constitute acceptance of your order. Bankside Flowers reserves the right to accept or decline your order for any reason, including but not limited to product availability, payment issues, or suspected fraudulent activity.

Contract Formation: A legally binding contract for sale is formed only when Bankside Flowers sends written confirmation of acceptance, which may be via email or via updates on our online platform. Until this acceptance is communicated, no contract exists between us.

Payments

Accepted Payment Methods: We accept payment using the methods clearly indicated at checkout, which typically include, but are not limited to, major debit and credit cards and authorised online payment systems. All payments must be made in Pounds Sterling (£).

Payment Processing: Payment is taken at the time of order. All payments are processed securely using industry-standard encryption and security protocols. We will only fulfil and dispatch your order once payment has been successfully authorised and received in full.

Pricing: All prices displayed on our website include VAT (where applicable) and are quoted in Pounds Sterling. Delivery charges, where applicable, are shown separately at checkout. We endeavour to ensure all pricing and product information is accurate, but reserve the right to correct errors or revise prices at any time prior to confirmation of your order.

Failed Payments: In the event of payment failure or chargeback, we reserve the right to cancel your order or seek further payment prior to delivery.

Cancellations and Amendments

Order Cancellations: You may cancel your flower order for a full refund provided notice is received by Bankside Flowers no less than 24 hours prior to the scheduled delivery date. Cancellations received within 24 hours may not be eligible for a refund, as many of our arrangements are prepared freshly to order and may already be in production or transit.

How to Request a Cancellation: Cancellation requests should be made using the contact options provided on our website. Please provide your order reference and contact information for verification. Your cancellation will be confirmed to you in writing.

Amendments: Minor changes to delivery instructions, recipient details, or message cards may be accommodated if requested at least 24 hours before scheduled delivery. Requests for changes after this deadline may not be possible.

Non-Delivery Due to Incorrect Information: Bankside Flowers cannot be held responsible for failed deliveries arising from incorrect or incomplete delivery information supplied by the customer. In such cases, cancellations or refunds may not be processed once the flowers have been dispatched.

Delivery Policy

Delivery Area: Bankside Flowers provides online flower delivery to addresses within Bankside and the adjoining neighbourhoods. Please check on our platform for up-to-date delivery zones prior to placing your order to ensure you are within our coverage area.

Delivery Timing: We offer a range of delivery options, including same-day, next-day, or scheduled dates, subject to availability. Delivery timing depends on order cut-off times and availability of stock. While we make every effort to meet your requested delivery date and timeframe, please note that these are estimates and cannot be guaranteed, particularly during peak periods or due to unforeseen circumstances (e.g., adverse weather, traffic disruptions).

Signature and Proof of Delivery: In certain circumstances, a signature or photograph may be requested as proof of delivery. If the recipient is not present at the delivery address, we may leave the flowers with a neighbour, in a safe place, or follow your delivery instructions if these have been provided. You will be notified of the delivery outcome as appropriate.

Substitutions

While we strive to supply arrangements as pictured and described, occasionally, substitutions of flowers, foliage, or packaging may be necessary due to seasonal availability or supply issues. Any substitutions will be of equal or greater value and as close in style and colour as possible. Where significant changes are required, we will contact you for agreement prior to fulfilling the order.

Returns, Refunds & Complaints

Perishable Goods Exemption: Please be aware that fresh flowers are perishable goods and are exempt from the general right to return applicable to most distance sales under UK law. However, your satisfaction is important to us.

Damaged or Unsatisfactory Products: If your order arrives damaged, incomplete, or not as described, please notify us as soon as possible and within 24 hours of delivery. Clear photographs may be requested to substantiate your claim. Where appropriate, we will arrange for a replacement to be sent, or provide a full or partial refund at our discretion.

General Complaints: For any other concerns, please contact us promptly with your order details. All complaints will be handled professionally and in line with best business practices.

Liability

Limitation of Liability: Bankside Flowers will provide products with reasonable skill and care. However, our liability to you is limited to the price paid for the relevant products or services. We shall not be liable for any loss of profits, business, goodwill, or indirect, special, or consequential losses arising from non-delivery, defective supply, or your use of our products, except where required by law.

Force Majeure: We will not be held responsible for delays, non-performance, or failure to deliver due to circumstances beyond our reasonable control, such as acts of God, war, terrorism, strikes, pandemics, extreme weather, or issues with third-party delivery networks.

Data Privacy and Security

Your privacy and security are important to us. We process your personal information in accordance with our Privacy Policy, which outlines how we collect, protect, use, and store your data. For more details about the privacy of your personal data, please refer to the Privacy Policy available on our website.

Governing Law and Jurisdiction

These Terms & Conditions, together with any dispute arising under them, are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims relating to the agreement or its interpretation shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Nothing in these Terms affects your statutory rights as a consumer.

General Terms

Severability: If any part of these Terms & Conditions is held to be invalid or unenforceable, that provision shall be deemed severed from the remainder, which will remain valid and enforceable.

Waiver: Any waiver of any provision of these Terms & Conditions must be in writing and signed by Bankside Flowers. Failure or delay by us to exercise any right or remedy will not be deemed a waiver thereof.

Changes to Terms: Bankside Flowers reserves the right to update, revise, or amend these Terms & Conditions at any time. Any changes will take effect from the date they are posted on our website. It is your responsibility to review these Terms before making each transaction.

Assignment: Bankside Flowers may assign or transfer its rights and obligations under these Terms to another organisation. You may not assign or transfer your rights or obligations without our prior written consent.

Note to Bankside and Surrounding Area Customers

These Terms & Conditions apply to all online customers ordering flower delivery in Bankside and all adjoining areas serviced by Bankside Flowers. If you are unsure whether your delivery address is covered, please check the delivery information on our website prior to ordering.

Contacting Bankside Flowers

If you have any questions about these Terms & Conditions or any aspect of your online order, please contact us via the methods provided on our website. We are always happy to assist with your enquiry.

Thank you for choosing Bankside Flowers for your online flower delivery needs!